The terms we work under.

1. Who you are contracting with

Services and this website are provided by Orbit Stack Ltd, a private limited company incorporated under the Companies Act, 2019 (Act 992) (registration number CS095090526) with its registered office at House Number 12B, Racko Junction, Near Racko School Complex, Twumduase, Kumasi, Ashanti Region, Ghana (“Orbit Stack”, “we”, “us”). You can contact us at support@orbitstackglobal.com or +233 59 705 8899.

2. Using the website

You may browse the website for lawful purposes. You must not attempt to gain unauthorised access to it, interfere with its operation, scrape it at scale, or use it to send unsolicited communications. Content on the website is owned by us or our licensors and may not be reproduced without permission, except for the third-party logos and trademarks shown for identification only, which belong to their respective owners.

3. How services are bought

1. You send us an enquiry and we agree a scope together.
2. We issue a written Statement of Work (for pilots, projects and managed services) or a subscription order (for Kepler) setting out deliverables, timeline, acceptance criteria, price and payment terms.
3. The contract is formed when you sign or accept that document in writing. If the Statement of Work conflicts with these terms, the Statement of Work prevails for that engagement.

Descriptions and indicative pricing on the website are an invitation to treat, not an offer. Nothing is sold until a Statement of Work or order is accepted.

4. Prices and payment

• Prices are stated in Ghana cedis (GHS) and US dollars (USD) and exclude VAT and levies unless stated otherwise.
• Payment terms are those on the Statement of Work or order, and are summarised on our Services & pricing page.
• Invoices may be paid by card, mobile money or bank transfer through Paystack, or by direct bank transfer. Payments through Paystack are subject to its terms of use.
• If an invoice is overdue by more than 14 days we may pause work or suspend a subscription after giving notice, and may charge interest at 2% per month on the outstanding amount.

5. Refunds and cancellation

Our Refunds & cancellations policy forms part of these terms and explains when payments are refundable and how to cancel.

6. Delivery and acceptance

How we deliver and how acceptance works is described in our Service delivery policy, which also forms part of these terms. Timelines depend on you providing access, information and decisions when needed; delays on your side extend timelines accordingly.

7. Your responsibilities

• Provide accurate information and timely access to the systems, people and data needed for the engagement.
• Confirm that you have the right to give us access to any data or third-party systems involved.
• Keep credentials we issue confidential, and tell us promptly about any suspected misuse.
• Use Kepler and other services lawfully and in line with any acceptable use rules in the order.

8. Intellectual property

Unless a Statement of Work says otherwise: on full payment, you own the deliverables created specifically for you. We keep ownership of our pre-existing tools, frameworks, know-how and of Kepler and its platform, and grant you a licence to use them as part of the deliverables or subscription. You keep ownership of your data.

9. Confidentiality and data

Each party keeps the other's confidential information confidential and uses it only for the engagement. Where we process personal data on your behalf we do so under a Data Processing Agreement and in line with the Data Protection Act, 2012 (Act 843). Our Privacy policy explains how we handle personal data we control.

10. Warranties

We warrant that services will be performed with reasonable skill and care by suitably qualified people, and that deliverables will materially conform to the accepted specification for 30 days after acceptance. Your remedy for breach of this warranty is for us to correct the non-conformance, or, if we cannot, to refund the fees paid for the affected deliverable. Except as stated, services are provided without other warranties, express or implied.

11. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything that cannot be limited by law. Subject to that, neither party is liable for indirect or consequential loss, loss of profit, revenue or data, and each party's total liability under an engagement is limited to the fees paid or payable under that engagement in the 12 months before the claim arose.

12. Suspension and termination

Either party may end an engagement for material breach not remedied within 30 days of written notice, or if the other becomes insolvent. Subscriptions run for the term on the order and renew unless cancelled as described in the Refunds & cancellations policy. On termination you pay for work done and accepted up to the end date, and we return or delete your data as agreed.

13. General

• Neither party is liable for delay caused by events outside its reasonable control.
• Neither party may assign the contract without the other's consent, except to a successor of its business.
• Notices must be in writing to the addresses in the Statement of Work or order.
• If any part of these terms is found unenforceable, the rest remains in force.

14. Governing law and disputes

These terms and any contract with us are governed by the laws of the Republic of Ghana. The parties will first try in good faith to resolve any dispute by discussion between senior representatives within 30 days. Failing that, disputes are subject to the exclusive jurisdiction of the courts of Ghana, without prejudice to any right to refer the matter to arbitration under the Alternative Dispute Resolution Act, 2010 (Act 798) if both parties agree.

15. Changes to these terms

We may update these terms. Changes apply to new engagements from the effective date shown above; existing Statements of Work continue under the terms in force when they were signed.